Everyone at ZaelLab.com is committed to making sure customers are satisfied with our products and happy with their purchases. In the event that your product is not what you expected, you are free to return it within 30 days of your purchase date, no questions asked. We keep things simple because we know what it’s like to be in your shoes. When we purchase from online companies, we too expect a simple return policy that does not confuse or frustrate us.
So just how can we do this? That answer is easy. ZaelLab.com is comprised of the highest quality products on the market. We take great pride in our merchandise and are very confident that customers will fall in love with our products just as we have. That said, we can deal with a few outliers that happen to be returned.
NO QUESTIONS ASKED MEANS NO QUESTIONS ASKED
In case you still have doubts about how easy our return process is, we have included a list of acceptable reasons to return one of our products. You can send your product back if:
- You don't like to floss
- You don't like the quality of the product for any reason
- You buy it as a birthday gift for your boyfriend/girlfriend, but he/she breaks up with you
- Your just can't get to the floss to work well
- Zombies wipe their brains on it
HOW TO MAKE A RETURN
While it disappoints us to know that you are not completely satisfied with your purchase, we will do everything we can to ensure you have a smooth return process. Below are the steps you need to follow to return an item:
1. Contact us to get an RMA number
Before a return can be processed, we need to verify the purchase was made on ZaelLab.com. If a purchase was made from a third-party, we cannot guarantee the quality or condition of our products. We also need to confirm the item(s) being returned were purchased in the last 30 days. We have a generous return policy, but after 30 days all sales are final.
2. Repackage your return and include the original receipt
Every ZaelLab order is shipped with a packing slip that is included in the package. Write the RMA number on the original receipt, making sure to include it in the box with your item to be returned.
3. Ship the package back to the ZaelLab Returns Department via USPS, UPS, or FedEx To:
ZaelLab Returns Department
4771 Sweetwater Blvd
Sugar Land, TX 77479
CHARGES AND CREDITS
Shipping charges - Customers are responsible for shipping costs back to ZaelLab.com. However, ZaelLab will refund 100% of what you paid us. We will not deduct any or our original shipping charges out of your refund.
Receiving your refund - ZaelLab.com does not charge restocking fees. You will receive a full refund to the credit card or Paypal account originally used.
DAMAGED OR INCORRECT ORDERS
If your item (s) was damaged during shipping, there are missing, or incorrect items, we must be notified within 7 days to correct the issue.
Please call at 1-832-598-8886 or contact us with your order number and a description of the problem. For damaged items, be sure to include a photograph to assist us in processing the claim. Once the above has been done, an RMA number will be issued and a shipping label will be sent for your return. Upon receiving the returned item, a replacement product will be sent.
Replacements cannot be issued without an RMA number being assigned first. The sooner you notify us the better. Our window for filing insurance claims is limited to 10 days, which means we are unable to refund or replace damaged or missing goods if notified after 7 days.