Thank you for shopping at ZaelLab.com, where we strive to offer excellent customer service and simple policies that won’t add stress to your life. Our entire team is dedicated to ensuring overall customer happiness, which starts with fulfilling orders as quickly as possible. This means we do our best to get orders shipped within two business days after receiving your order. Below is some additional information to consider when placing your order at ZaelLab.
- All orders over $35 in the USA qualify for free shipping. There are no weight exclusions or restrictions to the number of items ordered. We're sorry, but due to the very high cost of international shipping, we can only offer free shipping in the USA.
Flat Rate Shipping
- You can upgrade your shipping speed for a small fee that will be displayed at checkout.
- Zael Lab ships all items via USPS. While we do our best to get orders delivered quickly, we cannot account for any delays USPS may have. However, if you let us know of a delivery that arrives outside our guaranteed window, we will gladly refund any shipping charges incurred.
- Standard / Free Shipping: Packages are typically shipped using USPS and normally arrive within 6 business days, but can take up to 10 business days (excluding holidays).
- Priority Shipping: If you want your package a little bit quicker, we offer a Priority Shipping option that will get your package to you in 2-3 business days.
- Next Day Shipping: Customers requiring guaranteed next day delivery can select this option at checkout for an additional charge. These packages will typically be shipped via USPS, but please note, Saturday or Sunday delivery is not available. Holidays may also impact delivery schedule depending on USPS holiday observance days.
Shipping Confirmation and Tracking
- Shortly after your order ships, a tracking number will be sent via email with a link to track the package on the shipping company website.
- ZaelLab provides international shipping to a majority of countries. If you would like to check if we ship to the country you live in before placing your order, please contact us and we will be happy to help.